Contact Us

This page brings together our contact details and the information needed for common requests. You can reach us about a product, an order, or a privacy question.

How to Reach Us

You may contact us by email or telephone. We respond to general customer-service inquiries within 2 business days.

Unless otherwise stated, business days are Monday through Friday, excluding U.S. federal holidays. Requests made under a specific policy follow the timelines stated in that policy.

Details to Include With an Order Inquiry

To help us locate and review your order, please provide:

  • Your order number.
  • The email address used at checkout.
  • A brief description of your question or the issue.
  • Any relevant tracking number, photographs, or carrier notices, when reasonably available.

If information required to review the request is missing, we will tell you what is needed.

Requests About Personal Information

You may submit a request regarding your personal information by emailing support@camelabak.shop. Describe the request and include the email address associated with your account, order, or previous interactions with the store.

We may ask for information reasonably necessary to verify your identity before fulfilling the request. Do not send identification documents with your initial email. If additional verification is required, we will explain what information is needed and how to provide it through a secure method.

See our Privacy Policy for more information.

Keeping Payment Details Safe

Do not send a full payment card number, card security code, bank account number, password, or other sensitive payment credentials by email, telephone, or a contact form.

We will never ask you to provide a full card number or card security code through these contact methods. For information about checkout and payment processing, review our Payment Policy.

Return and Exchange Guidance

Review our Refund Policy before requesting a return or exchange.

Do not mail an item to us until the request has been approved and we have provided return instructions and a prepaid return label.

We do not charge return shipping, restocking, or return processing fees for an approved return or exchange.

Help With Shipping and Delivery

For address changes, cancellations, delivery estimates, tracking problems, lost or misdelivered packages, customs charges, or packages returned to sender, review our Shipping Policy.

If a carrier or customs authority unexpectedly requests payment of an import-related charge, contact us before paying whenever possible. If you have already paid the charge, keep the official notice and proof of payment so that we can review it under our Shipping Policy.

Our Address and Service Arrangements

The address listed above serves as the store’s office, business contact, shipping, and approved return address. It is not a retail storefront, and we do not offer in-person order pickup.

All approved returns must be sent by mail using the prepaid return label we provide. We do not accept in-person returns or drop-offs.